24-Hour Emergency Services (778-996-7000)
Please DEACTIVATE Anonymous Call Blocking feature on your phone; otherwise, we are unable to return emergency calls. We will not take action on any emergency if we cannot communicate with the caller. After you have placed an emergency call, please keep the phone line clear.
Our regular office hours at our firm are 9:30 am to 5:00 pm, Monday to Friday. Telephone calls after our regular hours will be answered by a Telephone Answering Service. The operator will take brief details of your emergency and forward it to our property manager. The manager will call back as soon as possible.
Please also note that emergencies include:
- Elevator not operating
- Serious injury on common property
- Garage door not operating
- Fire or fire alarms sounding
- Theft of common property
- Malfunctioning elevators or garage gates
- Broken pipes
- Roof leaking
- Sewer backup
- Broken windows
...and any general community situations that require urgent attention. Owners will call 911 prior to contacting TML for incidents of fire, severe flooding (water escape), human injury or theft. Local authorities including, but not limited to, fire and rescue services are responsible for appropriate action.
Break and enter and/or vandalism to your automobiles or premises should first be reported to the police department.
The 24-hour answering service is not available for general inquiries concerning accounts, council policies, and similar matters, which are regular administraction items.
Owners will not contact TML’s emergency services for non-emergencies – it is not for “personal emergencies.” Personal emergencies include loss of building or suite access devices (i.e. keys, fobs, and remotes), getting access to relatives’ apartments, enquiry of account balances, parking in wrong parking stall, neighbors hosting a loud party, neighbors’ security alarm going off, and similar situations. We are unable to provide assistance on calls such as “I saw a suspicious person enter the garage.”
Unnecessary emergency will may incur additional costs to the Strata Corporation – which may increase the strata fees.